{"id":346,"date":"2019-03-01T12:23:49","date_gmt":"2019-03-01T17:23:49","guid":{"rendered":"https:\/\/dev.outaouaiseconomique.com\/eco\/?page_id=346"},"modified":"2026-07-04T21:02:45","modified_gmt":"2026-07-05T01:02:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.eco-odyssee.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n  <div id=\"page-header-1382101507\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            FAQ          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-1382101507 .page-title-inner {\n  min-height: 25px;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n\t<div id=\"gap-1497628178\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1497628178 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-2634201093\" class=\"text\">\n\t\t\n\n<h2>Cancellation and refund policy<\/h2>\n\t\t\n<style>\n#text-2634201093 {\n  text-align: center;\n  color: #4f6339;\n}\n#text-2634201093 > * {\n  color: #4f6339;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-872382513\">\n\n\n\t<div id=\"col-1641864011\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2344897805\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2344897805-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-cancel-or-refund-policy-for-the-water-maze-adventures?\" aria-expanded=\"false\" aria-controls=\"accordion-2344897805-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your cancel or refund policy for the water maze adventures?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2344897805-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2344897805-label\">\n\t\t\t\n\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\"><strong>MORE THAN 24 HOURS<\/strong> BEFORE YOUR DEPARTURE TIME <\/span><\/p>\n<ul>\n<li class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">You can <strong>move your reservation free of charge<\/strong>, depending on availability. <\/span><\/li>\n<li class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">You can get a <strong>refund<\/strong> for your reservation, with a <strong>$ 5 fee per boat<\/strong>. <\/span><\/li>\n<\/ul>\n<p><span lang=\"en\"><strong>LESS THAN 24 HOURS<\/strong> BEFORE YOUR DEPARTURE TIME <\/span><\/p>\n<ul>\n<li><span lang=\"en\"><strong>No modification, no reimbursement<\/strong>. <\/span><\/li>\n<li><span lang=\"en\">Past bookings cannot be refunded.<br \/><\/span><\/li>\n<li>A reservation that has been put on hold cannot be refunded.<\/li>\n<\/ul>\n<p><span lang=\"en\">FOR GROUPS OF <strong>MORE THAN 12 PEOPLE <\/strong><\/span><\/p>\n<ul>\n<li><span lang=\"en\"><strong>Free modification or reimbursement with a $ 5 fee per boat<\/strong> within a <strong>minimum of 7 days<\/strong> before the reservation date. <\/span><\/li>\n<li><span lang=\"en\"><strong>Modification free of charge<\/strong> within a <strong>minimum of 48 hours before<\/strong> the time of your reservation. <\/span><\/li>\n<\/ul>\n<p><span lang=\"en\">CANCELLATION IN CASE OF <strong>HEAVY RAIN<\/strong> OR <strong>THUNDERSTORM <\/strong><\/span><\/p>\n<ul>\n<li><span lang=\"en\">The activity takes place rain or shine. <\/span><\/li>\n<li><span lang=\"en\">We will decide to close the morning of the activity according to the weather forecast. We will communicate with reservations about the closure at least 2 hours before the activity. <\/span><\/li>\n<li><span lang=\"en\">If the Eco-Odyssey Nature Park decides to <strong>cancel or postpone<\/strong> your adventure, it will be r<strong>efunded or moved without charge<\/strong>.<\/span><\/li>\n<\/ul>\n<p>AT ALL TIMES<\/p>\n<ul>\n<li>ON HOLD reservations cannot be refunded.<\/li>\n<li>Reservations postponed more than once cannot be refunded.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3146305107\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3146305107-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-cancel-a-reservation?\" aria-expanded=\"false\" aria-controls=\"accordion-3146305107-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I cancel a reservation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3146305107-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3146305107-label\">\n\t\t\t\n\n<p>To cancel a reservation, there are 4 options:<\/p>\n<p>You can either:<\/p>\n<ul>\n<li>call or text us at <strong>819-459-2551<\/strong><\/li>\n<li>email us at <strong>info@eco-odyssee.ca<\/strong><\/li>\n<li>contact us on our social medias\u00a0<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-545904420\" class=\"text\">\n\t\t\n\n<h2>Equipment<\/h2>\n\t\t\n<style>\n#text-545904420 {\n  text-align: center;\n  color: #4f6339;\n}\n#text-545904420 > * {\n  color: #4f6339;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1621228463\">\n\n\n\t<div id=\"col-1609835364\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1289368384\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1289368384-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-we-bring-on-the-day-of-our-visit?\" aria-expanded=\"false\" aria-controls=\"accordion-1289368384-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What should we bring on the day of our visit?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1289368384-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1289368384-label\">\n\t\t\t\n\n<p>We will lend you <strong>life jackets<\/strong> and all the necessary materials for your adventure. We strongly suggest that you bring personal effects like <strong>water, snacks, sunscreen, etc.<\/strong> For <strong>nightime adventures<\/strong>, a <strong>flashlight<\/strong> is manditory (a phone&#8217;s flashlight does not count).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-220761561\" class=\"accordion-item\">\n\t\t<a id=\"accordion-220761561-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-life-jackets-included-in-my-reservation?\" aria-expanded=\"false\" aria-controls=\"accordion-220761561-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are life jackets included in my reservation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-220761561-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-220761561-label\">\n\t\t\t\n\n<p><strong>Yes, life jackets are included in your reservation<\/strong>. We have life jackets for all sizes, including for small children. We allow you to bring your own life jacket if you prefer.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3149125530\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3149125530-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-a-lot-of-bugs?-should-i-bring-bug-repellent?\" aria-expanded=\"false\" aria-controls=\"accordion-3149125530-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are there a lot of bugs? Should I bring bug repellent?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3149125530-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3149125530-label\">\n\t\t\t\n\n<p>You will be surprised to learn that there are very little bugs on site. In fact, they are the main food of the dragonflies, frogs, birds and bats that live in our park.<br \/>However, we still recommend that you <strong>bring bug repellent<\/strong> for the <strong>twilight and moonlight<\/strong> activities, as well as for the <strong>walking trails.<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-198442406\" class=\"text\">\n\t\t\n\n<h2>Weather related events<\/h2>\n\t\t\n<style>\n#text-198442406 {\n  text-align: center;\n  color: #4f6339;\n}\n#text-198442406 > * {\n  color: #4f6339;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-419866056\">\n\n\n\t<div id=\"col-619448665\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-496679543\" class=\"accordion-item\">\n\t\t<a id=\"accordion-496679543-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-there-is-a-thunderstorm-while-we-are-using-the-water-maze?\" aria-expanded=\"false\" aria-controls=\"accordion-496679543-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if there is a thunderstorm while we are using the water maze?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-496679543-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-496679543-label\">\n\t\t\t\n\n<p>In our experience, a thunderstorm never lasts long. If it doesn\u2019t look like it\u2019s going to clear up and we are <strong>forced to close the park<\/strong>, we can r<strong>eschedule your reservation or give you a refund<\/strong>. THERE ARE NO CASH REFUNDS<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-677110250\" class=\"accordion-item\">\n\t\t<a id=\"accordion-677110250-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-reserved-for-the-water-maze-and-the-morning-of-the-activity,-it\u2019s-raining-outside.-should-i-still-go?\" aria-expanded=\"false\" aria-controls=\"accordion-677110250-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I reserved for the water maze and the morning of the activity, it\u2019s raining outside. Should I still go?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-677110250-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-677110250-label\">\n\t\t\t\n\n<p>Our activities are offered no matter the weather, <strong>with the exception of heavy rain, strong winds or thunderstorms<\/strong>. In the rare case that the site closes, you will be offered the <strong>choice to move your reservation to a different date or be given a refund.<\/strong> You should always contact us to make sure your activities have not been cancelled.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-199003228\" class=\"accordion-item\">\n\t\t<a id=\"accordion-199003228-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-we-protected-from-the-sun-or-the-rain-on-board-the-pedal-boats?\" aria-expanded=\"false\" aria-controls=\"accordion-199003228-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are we protected from the sun or the rain on board the pedal boats?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-199003228-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-199003228-label\">\n\t\t\t\n\n<p>Yes, most of our pedal boats are equipped with small roofs, which cover only the people who pedal. Children seated in the front are not protected from the sun or rain. Our roofs provide cover from the rain, but are not waterproof.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-2328483289\" class=\"text\">\n\t\t\n\n<h2>Food and drinks<\/h2>\n\t\t\n<style>\n#text-2328483289 {\n  text-align: center;\n  color: #4f6339;\n}\n#text-2328483289 > * {\n  color: #4f6339;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-2013894902\">\n\n\n\t<div id=\"col-864053602\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1641010989\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1641010989-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-we-bring-a-bag-or-a-lunch-on-the-pedal-boat?\" aria-expanded=\"false\" aria-controls=\"accordion-1641010989-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can we bring a bag or a lunch on the pedal boat?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1641010989-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1641010989-label\">\n\t\t\t\n\n<p>Yes, it is possible to bring a bag or a snack on the paddle boat as long as you pick up your trash. We also have picnic areas for our visitors.\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2924532961\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2924532961-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-a-food-truck-or-a-little-convenience-store-on-site?\" aria-expanded=\"false\" aria-controls=\"accordion-2924532961-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is there a food truck or a little convenience store on site?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2924532961-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2924532961-label\">\n\t\t\t\n\n<p>Unfortunately, we no longer have food truck in the park. However, we do have a gift shop with our new promotional merchandise.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3301794714\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3301794714-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-it-possible-to-picnic-on-site?\" aria-expanded=\"false\" aria-controls=\"accordion-3301794714-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it possible to picnic on site?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3301794714-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3301794714-label\">\n\t\t\t\n\n<p>Yes, we have designated picnic areas, including some in the shade, and a common area for larger parties.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2738510493\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2738510493-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-we-drink-alcoholic-beverages-on-site?\" aria-expanded=\"false\" aria-controls=\"accordion-2738510493-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can we drink alcoholic beverages on site?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2738510493-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2738510493-label\">\n\t\t\t\n\n<p><strong>Drugs and alcohol are not permitted on our watercrafts.<\/strong> No excessive behaviour will be tolerated.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-3294947262\" class=\"text\">\n\t\t\n\n<h2>Water maze<\/h2>\n\t\t\n<style>\n#text-3294947262 {\n  text-align: center;\n  color: #4f6339;\n}\n#text-3294947262 > * {\n  color: #4f6339;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-709182308\">\n\n\n\t<div id=\"col-258807246\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-403576331\" class=\"accordion-item\">\n\t\t<a id=\"accordion-403576331-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-to-reserve-online-for-the-water-maze?\" aria-expanded=\"false\" aria-controls=\"accordion-403576331-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I need to reserve online for the water maze?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-403576331-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-403576331-label\">\n\t\t\t\n\n<p>We always recommend reserving in advance, that way we can ensure you have the watercraft of your choice at the time of your choice. Otherwise, you can walk in without a reservation, but it is possible that your watercraft is no longer available.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3922724033\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3922724033-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-bring-my-own-watercraft?\" aria-expanded=\"false\" aria-controls=\"accordion-3922724033-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I bring my own watercraft?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3922724033-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3922724033-label\">\n\t\t\t\n\n<p>YES! On weekends (June 6th to June 21st and August 22nd to October 12th), weekdays (June 22nd to August 21st), and now Saturday evenings (June 27th to August 22nd), you can bring your paddleboard or kayak of under 13 feet and experience the water maze at a preferential rate. Please note that it is mandatory for a member of our team to clean your boat to avoid cross-contamination with the marsh&#8217;s ecosystem.<\/p>\n<p><strong>Booking mandatory (12 hours in advance).<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3677641972\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3677641972-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-take-to-do-the-canoe,-the-pedal-boat-or-the-paddleboard-adventure?\" aria-expanded=\"false\" aria-controls=\"accordion-3677641972-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take to do the canoe, the pedal boat or the paddleboard adventure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3677641972-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3677641972-label\">\n\t\t\t\n\n<p>We give you <strong>2 hours<\/strong> to complete your adventure. Realistically, it could be shorter depending on your speed and the type of watercraft. Kayaks tend to be faster, followed by paddle boards, canoes and then pedal boats.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1607503647\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1607503647-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-many-people-can-we-be-in-the-same-pedal-boat?\" aria-expanded=\"false\" aria-controls=\"accordion-1607503647-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How many people can we be in the same pedal boat?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1607503647-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1607503647-label\">\n\t\t\t\n\n<p>You can be four people in the pedal boat <strong>(2 adults and 2 children under 4 feet)<\/strong>. A third child under 2 years old can also be added.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1973457230\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1973457230-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-minimal-age-to-do-the-adventures?\" aria-expanded=\"false\" aria-controls=\"accordion-1973457230-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the minimal age to do the adventures?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1973457230-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1973457230-label\">\n\t\t\t\n\n<p>Infants as young as 6 months old can be put in a seat in a pedal boat or be carried by an adult.<\/p>\n<p><strong>Children under the age of 14 must be accompanied by adults.<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-2839400309\" class=\"text\">\n\t\t\n\n<h2>Other services<\/h2>\n\t\t\n<style>\n#text-2839400309 {\n  text-align: center;\n  color: rgb(79, 99, 57);\n}\n#text-2839400309 > * {\n  color: rgb(79, 99, 57);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1466778029\">\n\n\n\t<div id=\"col-250790696\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2980924362\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2980924362-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-swim-in-the-maze?-are-there-other-places-where-i-can-swim?\" aria-expanded=\"false\" aria-controls=\"accordion-2980924362-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I swim in the maze? Are there other places where I can swim?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2980924362-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2980924362-label\">\n\t\t\t\n\n<p><strong>Swimming is prohibited in the maze<\/strong>. However, we have water games outside of the maze, where you can dip your feet and where children can play.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2860856177\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2860856177-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-it-possible-to-camp-at-\u00c9co-odyss\u00e9e?\" aria-expanded=\"false\" aria-controls=\"accordion-2860856177-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it possible to camp at \u00c9co-Odyss\u00e9e?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2860856177-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2860856177-label\">\n\t\t\t\n\n<p>Nature Park \u00c9co-Odyss\u00e9e offers <a href=\"https:\/\/www.eco-odyssee.ca\/en\/vanlife\/\">4\u00a0no-service camping spots<\/a>, specially designed for Van Life enthusiasts!\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-594150636\" class=\"accordion-item\">\n\t\t<a id=\"accordion-594150636-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-have-to-pay-the-daily-right-of-access-fee?\" aria-expanded=\"false\" aria-controls=\"accordion-594150636-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I have to pay the daily right of access fee?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-594150636-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-594150636-label\">\n\t\t\t\n\n<p>The daily access fee is <strong>INCLUDED in your water maze activity<\/strong>. However, you still have to pay it if you don&#8217;t go in our water maze.<\/p>\n<p>The Mandatory daily access fee entitles you to :<br \/>&#8211; Entrance to the park<br \/>&#8211; The <a href=\"https:\/\/www.eco-odyssee.ca\/en\/adventures\/walking-maze\/\">walking maze<\/a><br \/>&#8211; Our <a href=\"https:\/\/www.eco-odyssee.ca\/en\/aventures\/play-areas\/\">playgrounds<\/a><br \/>&#8211; Our picnic area<br \/>&#8211; Our volleyball court<br \/>&#8211; Our <a href=\"https:\/\/www.eco-odyssee.ca\/en\/adventures\/walking-path\/\">walking trails<\/a><br \/>&#8211; Our <a href=\"https:\/\/www.eco-odyssee.ca\/en\/adventures\/scavenger-hunt\/\">treasure hunt<\/a><br \/>&#8211; The sanitary block with showers<br \/>&#8211; The parking lot<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-174848558\" class=\"accordion-item\">\n\t\t<a id=\"accordion-174848558-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-sell-gift-certificates?\" aria-expanded=\"false\" aria-controls=\"accordion-174848558-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you sell gift certificates?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-174848558-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-174848558-label\">\n\t\t\t\n\n<p>Yes we do sell gift cards that you can purchase on our online ticket office. To learn more about the gift certificate purchase procedure, click <strong><a href=\"https:\/\/www.eco-odyssee.ca\/en\/gift-certificate\/\">here<\/a>.&nbsp;<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-3140047976\" class=\"text\">\n\t\t\n\n<h2>FAQ Winter Activities<\/h2>\n\t\t\n<style>\n#text-3140047976 {\n  text-align: center;\n  color: rgb(79, 99, 57);\n}\n#text-3140047976 > * {\n  color: rgb(79, 99, 57);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-548818885\">\n\n\n\t<div id=\"col-318814741\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3428992940\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3428992940-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-you-open-this-winter?\" aria-expanded=\"false\" aria-controls=\"accordion-3428992940-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are you open this winter?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3428992940-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3428992940-label\">\n\t\t\t\n\n<p>No. \u00c9co-odyss\u00e9e will unfortunately be closed this winter, because we are not able to maintain our skating activities due to the warmer winters. Click <a href=\"https:\/\/www.eco-odyssee.ca\/en\/skating-trails-closed-eco-odyssee-face-climate-change\/\">here<\/a> to learn more.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1280894026\">\n\n\n\t<div id=\"col-141487638\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-54207530\" class=\"text\">\n\t\t\n\n<h2>General FAQ<\/h2>\n\t\t\n<style>\n#text-54207530 {\n  text-align: center;\n  color: #4f6339;\n}\n#text-54207530 > * {\n  color: #4f6339;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4045742301\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4045742301-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-you-open-all-year-long?\" aria-expanded=\"false\" aria-controls=\"accordion-4045742301-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are you open all year long?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4045742301-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4045742301-label\">\n\t\t\t\n\n<p>We are open for more than half of the year. We are <strong>closed<\/strong> from <strong>November<\/strong> until <strong>April.<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4135935725\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4135935725-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-take-to-get-there-from-ottawa?\" aria-expanded=\"false\" aria-controls=\"accordion-4135935725-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take to get there from Ottawa?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4135935725-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4135935725-label\">\n\t\t\t\n\n<p>We are <strong>30 minutes away from downtown Ottawa<\/strong>. We are located in the municipality of La P\u00eache, Wakefield sector (Quebec). For more information, <a href=\"https:\/\/www.eco-odyssee.ca\/en\/about\/contact-us\/\">click here<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1348013743\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1348013743-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-domestic-animals-allowed?\" aria-expanded=\"false\" aria-controls=\"accordion-1348013743-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are domestic animals allowed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1348013743-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1348013743-label\">\n\t\t\t\n\n<p><strong>No<\/strong>. Domestic animals are not allowed on site to protect the wildlife and the environment.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2763581535\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2763581535-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-have-to-sign-a-waiver?\" aria-expanded=\"false\" aria-controls=\"accordion-2763581535-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I have to sign a waiver?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2763581535-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2763581535-label\">\n\t\t\t\n\n<p><strong>Yes<\/strong>, you must sign the waiver before arriving on the site. This is attached to your booking confirmation email. You can also find it <strong><a href=\"https:\/\/waiver.roller.app\/parcnatureecoodyssee\/\"><span style=\"text-decoration: underline\">here.<\/span><\/a><\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3522953144\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3522953144-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-kind-of-payment-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-3522953144-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What kind of payment do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3522953144-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3522953144-label\">\n\t\t\t\n\n<p>We accept cash, debit or credit (VISA and MASTERCARD). We only accept VISA and MASTERCARD on our website.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4058216403\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4058216403-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-your-facilities-wheelchair-accessible?\" aria-expanded=\"false\" aria-controls=\"accordion-4058216403-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are your facilities wheelchair accessible?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4058216403-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4058216403-label\">\n\t\t\t\n\n<p>Unfortunately, because our adventures are not wheelchair accessible, none of our facilities are.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-644002642\" class=\"accordion-item\">\n\t\t<a id=\"accordion-644002642-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-the-parking-free?\" aria-expanded=\"false\" aria-controls=\"accordion-644002642-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is the parking free?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-644002642-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-644002642-label\">\n\t\t\t\n\n\n\nYes, our parking is free of charge.\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1280894026 > .col > .col-inner {\n  padding: 15px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-346","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - \u00c9co-Odyss\u00e9e<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eco-odyssee.ca\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - \u00c9co-Odyss\u00e9e\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.eco-odyssee.ca\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"\u00c9co-Odyss\u00e9e\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-05T01:02:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - \u00c9co-Odyss\u00e9e","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.eco-odyssee.ca\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - \u00c9co-Odyss\u00e9e","og_url":"https:\/\/www.eco-odyssee.ca\/en\/faq\/","og_site_name":"\u00c9co-Odyss\u00e9e","article_modified_time":"2026-07-05T01:02:45+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.eco-odyssee.ca\/en\/faq\/","url":"https:\/\/www.eco-odyssee.ca\/en\/faq\/","name":"FAQ - \u00c9co-Odyss\u00e9e","isPartOf":{"@id":"https:\/\/www.eco-odyssee.ca\/en\/#website"},"datePublished":"2019-03-01T17:23:49+00:00","dateModified":"2026-07-05T01:02:45+00:00","breadcrumb":{"@id":"https:\/\/www.eco-odyssee.ca\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.eco-odyssee.ca\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.eco-odyssee.ca\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.eco-odyssee.ca\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/www.eco-odyssee.ca\/en\/#website","url":"https:\/\/www.eco-odyssee.ca\/en\/","name":"\u00c9co-Odyss\u00e9e","description":"Experience nature","publisher":{"@id":"https:\/\/www.eco-odyssee.ca\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.eco-odyssee.ca\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.eco-odyssee.ca\/en\/#organization","name":"Parc Nature \u00c9co-Odyss\u00e9e","url":"https:\/\/www.eco-odyssee.ca\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.eco-odyssee.ca\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.eco-odyssee.ca\/wp-content\/uploads\/2021\/06\/Eco-Odyssee-medias-sociaux-carrC-01.jpg","contentUrl":"https:\/\/www.eco-odyssee.ca\/wp-content\/uploads\/2021\/06\/Eco-Odyssee-medias-sociaux-carrC-01.jpg","width":1500,"height":1500,"caption":"Parc Nature \u00c9co-Odyss\u00e9e"},"image":{"@id":"https:\/\/www.eco-odyssee.ca\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.eco-odyssee.ca\/en\/wp-json\/wp\/v2\/pages\/346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eco-odyssee.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eco-odyssee.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eco-odyssee.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eco-odyssee.ca\/en\/wp-json\/wp\/v2\/comments?post=346"}],"version-history":[{"count":103,"href":"https:\/\/www.eco-odyssee.ca\/en\/wp-json\/wp\/v2\/pages\/346\/revisions"}],"predecessor-version":[{"id":766064,"href":"https:\/\/www.eco-odyssee.ca\/en\/wp-json\/wp\/v2\/pages\/346\/revisions\/766064"}],"wp:attachment":[{"href":"https:\/\/www.eco-odyssee.ca\/en\/wp-json\/wp\/v2\/media?parent=346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}