{"id":346,"date":"2019-03-01T12:23:49","date_gmt":"2019-03-01T17:23:49","guid":{"rendered":"https:\/\/dev.outaouaiseconomique.com\/eco\/?page_id=346"},"modified":"2025-09-06T19:36:05","modified_gmt":"2025-09-06T23:36:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.eco-odyssee.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n  <div id=\"page-header-163634526\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            FAQ          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-163634526 .page-title-inner {\n  min-height: 25px;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n\t<div id=\"gap-1300079085\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1300079085 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-3105337581\" class=\"text\">\n\t\t\n\n<h2>FAQ Summer Activities<\/h2>\n\t\t\n<style>\n#text-3105337581 {\n  text-align: center;\n  color: #4f6339;\n}\n#text-3105337581 > * {\n  color: #4f6339;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-673575622\">\n\n\n\t<div id=\"col-2067437559\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2564499219\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2564499219-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-there-is-a-thunderstorm-while-we-are-using-the-water-maze?\" aria-expanded=\"false\" aria-controls=\"accordion-2564499219-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if there is a thunderstorm while we are using the water maze?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2564499219-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2564499219-label\">\n\t\t\t\n\n<p>In our experience, a thunderstorm never lasts long. If it doesn\u2019t look like it\u2019s going to clear up and we are forced to close the park, we will give out a raincheck. THERE ARE NO CASH REFUNDS<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3841342611\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3841342611-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-bring-my-own-watercraft-(kayak,-paddleboard)?\" aria-expanded=\"false\" aria-controls=\"accordion-3841342611-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I bring my own watercraft (kayak, paddleboard)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3841342611-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3841342611-label\">\n\t\t\t\n\n<p>YES! On weekends (May 17 to June 15 and September 6th to October 13th), weekdays (June 23 to August 22), and now Saturday evenings (June 7 to August 30), you can bring your paddleboard or kayak under 13 feet and experience the water maze at a preferential rate. Please note that it is mandatory for a member of our team to clean your boat to avoid cross-contamination with the marsh ecosystem.<\/p>\n<p><strong>Booking mandatory (12 hours in advance).<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3686152380\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3686152380-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-reserved-for-the-water-maze-and-the-morning-of-the-activity,-it\u2019s-raining-outside.-should-i-still-go?\" aria-expanded=\"false\" aria-controls=\"accordion-3686152380-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I reserved for the water maze and the morning of the activity, it\u2019s raining outside. Should I still go?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3686152380-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3686152380-label\">\n\t\t\t\n\n<p>Our activities are offered no matter the weather, with the exception of heavy rain, strong winds or thunderstorms. In the rare case that the site closes, you will be offered the choice to move your reservation to a different date or be given a refund. You should always contact us to make sure your activities have not been cancelled.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3656975614\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3656975614-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-a-lot-of-bugs?-should-i-bring-bug-repellent?\" aria-expanded=\"false\" aria-controls=\"accordion-3656975614-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are there a lot of bugs? Should I bring bug repellent?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3656975614-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3656975614-label\">\n\t\t\t\n\n<p>You will be surprised to learn that there are no (or very little) bugs on site. In fact, it is the main food of the dragonflies, frogs, birds and bats.<br \/>However, we still recommend that you bring bug repellent for the twilight and moonlight activities.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-562011373\" class=\"accordion-item\">\n\t\t<a id=\"accordion-562011373-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-life-jackets-included-in-my-reservation?\" aria-expanded=\"false\" aria-controls=\"accordion-562011373-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are life jackets included in my reservation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-562011373-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-562011373-label\">\n\t\t\t\n\n<p>Yes, life jackets are included in your reservation. We have life jacktes for all sizes, including for small childrens. We allow you to bring your own life jacket if you perfer.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-169041537\" class=\"accordion-item\">\n\t\t<a id=\"accordion-169041537-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-we-bring-on-the-day-of-our-visit?\" aria-expanded=\"false\" aria-controls=\"accordion-169041537-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What should we bring on the day of our visit?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-169041537-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-169041537-label\">\n\t\t\t\n\n<p>We will lend you life jackets and all the necessary material for your adventure. We strongly suggest that you bring your personal effects like water, snacks, sunscreen, etc. For nightime adventures, a flashlight is manditory.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-769898191\" class=\"accordion-item\">\n\t\t<a id=\"accordion-769898191-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-take-to-do-the-canoe,-the-pedal-boat-or-the-paddleboard-adventure?\" aria-expanded=\"false\" aria-controls=\"accordion-769898191-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take to do the canoe, the pedal boat or the paddleboard adventure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-769898191-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-769898191-label\">\n\t\t\t\n\n<p>All of our adventures take about 2 hours to complete.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2459876475\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2459876475-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-we-protected-from-the-sun-or-the-rain-on-board-the-paddle-boats?\" aria-expanded=\"false\" aria-controls=\"accordion-2459876475-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are we protected from the sun or the rain on board the paddle boats?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2459876475-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2459876475-label\">\n\t\t\t\n\n<p>Yes, most of our pedal boats are equipped with small roofs, which cover the people who pedal only. Children seated in the front are not protected from the sun or rain. Note that our roofs provide cover from the rain, but are not waterproof.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-167464849\" class=\"accordion-item\">\n\t\t<a id=\"accordion-167464849-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-we-bring-a-bag-or-a-lunch-on-the-paddle-boat?\" aria-expanded=\"false\" aria-controls=\"accordion-167464849-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can we bring a bag or a lunch on the paddle boat?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-167464849-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-167464849-label\">\n\t\t\t\n\n<p>Yes, it is possible to have a snack on the paddle boat as long as you pick up your trash. We also have picnic areas for our visitors.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3083027056\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3083027056-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-many-people-can-we-be-in-the-same-pedal-boat?\" aria-expanded=\"false\" aria-controls=\"accordion-3083027056-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How many people can we be in the same pedal boat?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3083027056-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3083027056-label\">\n\t\t\t\n\n<p>You can be four people in the pedal boat (2 adults and 2 children under 4 feet). A third child under 3 years old can also be added.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-6880457\" class=\"accordion-item\">\n\t\t<a id=\"accordion-6880457-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-minimal-age-to-do-the-adventures?\" aria-expanded=\"false\" aria-controls=\"accordion-6880457-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the minimal age to do the adventures?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-6880457-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-6880457-label\">\n\t\t\t\n\n<p>Infants as young as 6 months can be put in a seat or be carried by an adult.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1703243382\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1703243382-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-cancel-or-refund-policy-for-the-water-maze-adventures?\" aria-expanded=\"false\" aria-controls=\"accordion-1703243382-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your cancel or refund policy for the water maze adventures?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1703243382-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1703243382-label\">\n\t\t\t\n\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">MORE THAN 24 HOURS BEFORE YOUR DEPARTURE TIME <\/span><\/p>\n<ul>\n<li class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">You can move your reservation free of charge, depending on availability. <\/span><\/li>\n<li class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">You can get a refund for your reservation, with a $ 5 fee per boat. <\/span><\/li>\n<\/ul>\n<p><span lang=\"en\">LESS THAN 24 HOURS BEFORE YOUR DEPARTURE TIME <\/span><\/p>\n<ul>\n<li><span lang=\"en\">No modification, no reimbursement. <\/span><\/li>\n<li><span lang=\"en\">Past bookings cannot be refunded.<br \/><\/span><\/li>\n<li>A reservation that has been put on hold cannot be refunded.<\/li>\n<\/ul>\n<p><span lang=\"en\">FOR GROUPS OF MORE THAN 12 PEOPLE <\/span><\/p>\n<ul>\n<li><span lang=\"en\">Free modification or reimbursement with a $ 5 fee per boat within a minimum of 7 days before the reservation date. <\/span><\/li>\n<li><span lang=\"en\">Modification free of charge within a minimum of 48 hours before the time of your reservation. <\/span><\/li>\n<\/ul>\n<p><span lang=\"en\">CANCELLATION IN CASE OF HEAVY RAIN OR THUNDERSTORM <\/span><\/p>\n<ul>\n<li><span lang=\"en\">The activity takes place rain or shine. <\/span><\/li>\n<li><span lang=\"en\">We will decide to close the morning of the activity according to the weather forecast. We will communicate with reservations about the closure at least 2 hours before the activity. <\/span><\/li>\n<li><span lang=\"en\">If the Eco-Odyssey Nature Park decides to cancel or postpone your adventure, it will be refunded or moved without charge.<\/span><\/li>\n<\/ul>\n<p>AT ALL TIMES<\/p>\n<ul>\n<li>ON HOLD reservations cannot be refunded.<\/li>\n<li>Reservations postponed more than once cannot be refunded.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-780763057\" class=\"accordion-item\">\n\t\t<a id=\"accordion-780763057-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-swim-in-the-maze?\" aria-expanded=\"false\" aria-controls=\"accordion-780763057-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I swim in the maze?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-780763057-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-780763057-label\">\n\t\t\t\n\n<p>Swimming is prohibited in the maze.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-227493816\" class=\"text\">\n\t\t\n\n<h2>FAQ Winter Activities<\/h2>\n\t\t\n<style>\n#text-227493816 {\n  text-align: center;\n  color: rgb(79, 99, 57);\n}\n#text-227493816 > * {\n  color: rgb(79, 99, 57);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1715168189\">\n\n\n\t<div id=\"col-337050525\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1701420724\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1701420724-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-you-open-this-winter?\" aria-expanded=\"false\" aria-controls=\"accordion-1701420724-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are you open this winter?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1701420724-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1701420724-label\">\n\t\t\t\n\n<p>No. \u00c9co-odyss\u00e9e will unfortunately be closed this winter, because we are not able to maintain our skating activities due to the warmer winters. Click <a href=\"https:\/\/www.eco-odyssee.ca\/en\/skating-trails-closed-eco-odyssee-face-climate-change\/\">here<\/a> to learn more.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2385884453\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2385884453-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-bring-a-hockey-stick?\" aria-expanded=\"false\" aria-controls=\"accordion-2385884453-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I bring a hockey stick?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2385884453-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2385884453-label\">\n\t\t\t\n\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduction\"><span class=\"Y2IQFc\" lang=\"en\">Hockey sticks are <strong>prohibited<\/strong> at all times on the ice trails.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3040821012\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3040821012-label\" class=\"accordion-title plain\" href=\"#accordion-item-should-we-bring-our-own-ice-skates?\" aria-expanded=\"false\" aria-controls=\"accordion-3040821012-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Should we bring our own ice skates?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3040821012-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3040821012-label\">\n\t\t\t\n\n<p>Yes! Because, it will not be possible to rent ice skates at the park.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2533835826\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2533835826-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-the-helmet-mandatory-for-the-skating-adventure?\" aria-expanded=\"false\" aria-controls=\"accordion-2533835826-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is the helmet mandatory for the skating adventure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2533835826-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2533835826-label\">\n\t\t\t\n\n<p>Wearing a helmet is not mandatory. However, it is highly recommended.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3647305286\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3647305286-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-cancel-or-refund-policy-for-the-skating-adventure?\" aria-expanded=\"false\" aria-controls=\"accordion-3647305286-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your cancel or refund policy for the skating adventure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3647305286-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3647305286-label\">\n\t\t\t\n\n<p><u>Reservation policies<\/u><br \/>The skating in a maze adventure is priced by person. Prices are in Canadian dollars and taxes are not included. The activity takes place rain or shine. The adventure lasts approximately 3 or 2 hours.&nbsp;<\/p>\n<p><u>Cancellation policy<\/u><br \/>MORE THAN 24 HOURS BEFORE YOUR DEPARTURE TIME<\/p>\n<ul>\n<li>You can move your reservation free of charge, depending on availability.<\/li>\n<li dir=\"ltr\" data-placeholder=\"Translation\"><strong>You can get a refund for your reservation with a $5 fee IF your reservation is under $150. IF your reservation is over $150 you can get a refund with a 10$ fee<\/strong>.&nbsp;<\/li>\n<\/ul>\n<p>LESS THAN 24 HOURS BEFORE YOUR DEPARTURE TIME<\/p>\n<ul>\n<li>No modification, no reimbursement.<\/li>\n<li>Past bookings cannot be refunded.<\/li>\n<\/ul>\n<p>AT ALL TIMES<\/p>\n<ul>\n<li>PENDING reservations cannot be refunded.<\/li>\n<li>Reservations postpone more than once cannot be refunded.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2577634548\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2577634548-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-take-to-do-the-skating-adventure?\" aria-expanded=\"false\" aria-controls=\"accordion-2577634548-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take to do the skating adventure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2577634548-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2577634548-label\">\n\t\t\t\n\n<p>The skating adventure takes 3 hours at most, or 2 hours if it is the last time slot of the day. You may stop skating before the end of your allotted time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3506030044\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3506030044-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-it-possible-to-purchase-a-season-pass-for-the-winter?\" aria-expanded=\"false\" aria-controls=\"accordion-3506030044-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it possible to purchase a season pass for the winter?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3506030044-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3506030044-label\">\n\t\t\t\n\n<p>Good news! We have season passes for the winter season. To buy a season pass, go to our ticket office or click on the following link:\u00a0<a href=\"https:\/\/checkout.roller.app\/parcnatureecoodyssee\/products\/ticketing?l=en&amp;_ga=2.6535026.1973698295.1654817239-707594151.1654817239#\/sessions\">https:\/\/checkout.roller.app\/parcnatureecoodyssee\/products\/ticketing?l=en&amp;_ga=2.6535026.1973698295.1654817239-707594151.1654817239#\/sessions<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2395427273\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2395427273-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-wear-traction-devices-on-my-feet?\" aria-expanded=\"false\" aria-controls=\"accordion-2395427273-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I wear traction devices on my feet?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2395427273-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2395427273-label\">\n\t\t\t\n\n<p>No traction device or any kind of spikes can be worn on the skating trails, inside buildings or on the wooden bridge. However, you can wear them anywhere else on the site and in the hiking trails.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3214357767\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3214357767-label\" class=\"accordion-title plain\" href=\"#accordion-item-my-child-is-a-beginner,-do-you-have-ay-kind-of-support-to-help-him-skate?\" aria-expanded=\"false\" aria-controls=\"accordion-3214357767-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>My child is a beginner, do you have ay kind of support to help him skate?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3214357767-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3214357767-label\">\n\t\t\t\n\n<p>We only have a few skating supports, which you can rent for 8$ for the duration of your activity. You can bring your own support if you have one.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-515698081\" class=\"accordion-item\">\n\t\t<a id=\"accordion-515698081-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-we-sharpen-our-skates-at-the-park?\" aria-expanded=\"false\" aria-controls=\"accordion-515698081-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can we sharpen our skates at the Park?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-515698081-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-515698081-label\">\n\t\t\t\n\n<p>Yes ! We offer a blade sharpening service at the cost of 8$ per pair.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3882495803\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3882495803-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-cannot-or-do-not-want-to-skate,-is-there-any-entrance-fee?\" aria-expanded=\"false\" aria-controls=\"accordion-3882495803-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I cannot or do not want to skate, is there any entrance fee?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3882495803-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3882495803-label\">\n\t\t\t\n\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traduction\"><span class=\"Y2IQFc\" lang=\"en\">Even if you do not take advantage of our skating facilities, an entrance fee of $12 per person is required to access the site. Up to 5 km of walking\/snowshoeing trails are available depending on conditions.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-975412221\">\n\n\n\t<div id=\"col-129833366\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2789751382\" class=\"text\">\n\t\t\n\n<h2>General FAQ<\/h2>\n\t\t\n<style>\n#text-2789751382 {\n  text-align: center;\n  color: #4f6339;\n}\n#text-2789751382 > * {\n  color: #4f6339;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-894370386\" class=\"accordion-item\">\n\t\t<a id=\"accordion-894370386-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-have-to-pay-the-daily-right-of-access-fee?\" aria-expanded=\"false\" aria-controls=\"accordion-894370386-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I have to pay the daily right of access fee?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-894370386-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-894370386-label\">\n\t\t\t\n\n<p>The daily acces fee is\u00a0<strong>INCLUDED in your water maze activity<\/strong>. However, you still have to pay it if you don&#8217;t go on our water maze.<\/p>\n<p>The Mandatory daily access fee entitles you to :<br \/>&#8211; Entrance to the park<br \/>&#8211; The <a href=\"https:\/\/www.eco-odyssee.ca\/en\/adventures\/walking-maze\/\">walking labyrinth<\/a><br \/>&#8211; Our <a href=\"https:\/\/www.eco-odyssee.ca\/en\/aventures\/play-areas\/\">playgrounds<\/a><br \/>&#8211; Our picnic area<br \/>&#8211; Our volleyball court<br \/>&#8211; Our <a href=\"https:\/\/www.eco-odyssee.ca\/en\/adventures\/walking-path\/\">walking trails<\/a><br \/>&#8211; Our <a href=\"https:\/\/www.eco-odyssee.ca\/en\/adventures\/scavenger-hunt\/\">treasure hunt<\/a><br \/>&#8211; The sanitary block with showers<br \/>&#8211; The parking lot<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2247691364\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2247691364-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-you-open-all-year-long?\" aria-expanded=\"false\" aria-controls=\"accordion-2247691364-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are you open all year long?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2247691364-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2247691364-label\">\n\t\t\t\n\n<p>We are open almost all year long. We are <strong>closed<\/strong> in <strong>November<\/strong> <span data-text-color=\"alert\">and<\/span> <strong>April.<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4194160248\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4194160248-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-it-possible-to-camp-at-\u00c9co-odyss\u00e9e?\" aria-expanded=\"false\" aria-controls=\"accordion-4194160248-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it possible to camp at \u00c9co-Odyss\u00e9e?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4194160248-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4194160248-label\">\n\t\t\t\n\n<p>Nature Park \u00c9co-Odyss\u00e9e offers <a href=\"https:\/\/www.eco-odyssee.ca\/en\/vanlife\/\">4\u00a0no-service camping spots<\/a>, specially designed for Van Life enthusiasts! Accommodation services are available at <a href=\"http:\/\/lebellevue.ca\">lebellevue.ca<\/a>.\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2713200967\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2713200967-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-take-to-get-there-from-ottawa?\" aria-expanded=\"false\" aria-controls=\"accordion-2713200967-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take to get there from Ottawa?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2713200967-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2713200967-label\">\n\t\t\t\n\n<p>We are 30 minutes away from downtown Ottawa. We are located in the municipality of La P\u00eache, Wakefield sector (Quebec). For more information, <a href=\"https:\/\/www.eco-odyssee.ca\/en\/about\/contact-us\/\">click here<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2667015317\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2667015317-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-domestic-animals-allowed?\" aria-expanded=\"false\" aria-controls=\"accordion-2667015317-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are domestic animals allowed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2667015317-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2667015317-label\">\n\t\t\t\n\n<p>No. Domestic animals are not allowed on site to protect the wildlife and the environment.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4194864645\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4194864645-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-have-to-sign-a-waiver?\" aria-expanded=\"false\" aria-controls=\"accordion-4194864645-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I have to sign a waiver?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4194864645-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4194864645-label\">\n\t\t\t\n\n<p>Yes, you must sign the disclaimer before arriving on the site. This is attached to your booking confirmation email. You can also find it <strong><a href=\"https:\/\/waiver.roller.app\/parcnatureecoodyssee\/\"><span style=\"text-decoration: underline\">here.<\/span><\/a><\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-143164379\" class=\"accordion-item\">\n\t\t<a id=\"accordion-143164379-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-a-\u201csnack-shack\u201d-or-a-little-convenience-store-on-site?\" aria-expanded=\"false\" aria-controls=\"accordion-143164379-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is there a \u201csnack shack\u201d or a little convenience store on site?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-143164379-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-143164379-label\">\n\t\t\t\n\n<p>Unfortunately, we no longer have snack shack in the park. However, we do have a gift shop with our new promotional merchandise.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3023562837\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3023562837-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-it-possible-to-picnic-on-site?\" aria-expanded=\"false\" aria-controls=\"accordion-3023562837-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it possible to picnic on site?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3023562837-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3023562837-label\">\n\t\t\t\n\n<p>Yes, we have designated picnic areas, including some in the shade, and a common area for larger parties.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2029247745\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2029247745-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-we-drink-alcoholic-beverages-on-site?\" aria-expanded=\"false\" aria-controls=\"accordion-2029247745-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can we drink alcoholic beverages on site?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2029247745-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2029247745-label\">\n\t\t\t\n\n<p>Drugs and alcohol are not permitted on our watercrafts. No excessive behaviour will be tolerated.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1869440145\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1869440145-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-cancel-a-reservation?\" aria-expanded=\"false\" aria-controls=\"accordion-1869440145-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I cancel a reservation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1869440145-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1869440145-label\">\n\t\t\t\n\n<p>To cancel a reservation, there are 4 options:<\/p>\n<p>You can either:<\/p>\n<ul>\n<li>call or text us at 819-459-2551<\/li>\n<li>email us at info@eco-odyssee.ca<\/li>\n<li>contact us on our social medias\u00a0<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3998224559\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3998224559-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-kind-of-payment-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-3998224559-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What kind of payment do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3998224559-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3998224559-label\">\n\t\t\t\n\n<p>We accept cash, debit or credit (VISA and MASTERCARD). We only accept VISA and MASTERCARD on our website.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1835746211\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1835746211-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-sell-gift-certificates?\" aria-expanded=\"false\" aria-controls=\"accordion-1835746211-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you sell gift certificates?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1835746211-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1835746211-label\">\n\t\t\t\n\n<p>Yes we do sell gift cards that you can purchase on our online ticket office. To learn more about the gift certificate purchase procedure, click <strong><a href=\"https:\/\/www.eco-odyssee.ca\/en\/gift-certificate\/\">here<\/a>.&nbsp;<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-915958756\" class=\"accordion-item\">\n\t\t<a id=\"accordion-915958756-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-your-facilities-wheelchair-accessible?\" aria-expanded=\"false\" aria-controls=\"accordion-915958756-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are your facilities wheelchair accessible?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-915958756-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-915958756-label\">\n\t\t\t\n\n<p>Unfortunately, because our adventures are not wheelchair accessible, none of our facilities are.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-405570848\" class=\"accordion-item\">\n\t\t<a id=\"accordion-405570848-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-the-parking-free?\" aria-expanded=\"false\" aria-controls=\"accordion-405570848-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is the parking free?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-405570848-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-405570848-label\">\n\t\t\t\n\n\n\nYes, our parking is free of charge.\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-975412221 > .col > .col-inner {\n  padding: 15px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-346","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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