FAQ

MORE THAN 24 HOURS BEFORE YOUR DEPARTURE TIME

• You can move your reservation free of charge, depending on availability.
• You can get a refund for your reservation, with a $ 5 fee per boat.

LESS THAN 24 HOURS BEFORE YOUR DEPARTURE TIME

• No modification, no reimbursement.
• Past bookings cannot be refunded.
  
• A reservation that has been put on hold cannot be refunded.

FOR GROUPS OF MORE THAN 12 PEOPLE

• Free modification or reimbursement with a $ 5 fee per boat within a minimum of 7 days before the reservation date.
• Modification free of charge within a minimum of 48 hours before the time of your reservation.

CANCELLATION IN CASE OF HEAVY RAIN OR THUNDERSTORM

• The activity takes place rain or shine.
• We will decide to close the morning of the activity according to the weather forecast. We will communicate with reservations about the closure at least 2 hours before the activity.
• If the Eco-Odyssey Nature Park decides to cancel or postpone your adventure, it will be refunded or moved without charge.

AT ALL TIMES

• ON HOLD reservations cannot be refunded.
• Reservations postponed more than once cannot be refunded.

To cancel a reservation, there are 4 options:

You can either:

• call or text us at 819-459-2551
• email us at info@eco-odyssee.ca
• contact us on our social medias 

We will lend you life jackets and all the necessary materials for your adventure. We strongly suggest that you bring personal effects like water, snacks, sunscreen, etc. For nightime adventures, a flashlight is manditory (a phone’s flashlight does not count).

Yes, life jackets are included in your reservation. We have life jackets for all sizes, including for small children. We allow you to bring your own life jacket if you prefer.

You will be surprised to learn that there are very little bugs on site. In fact, they are the main food of the dragonflies, frogs, birds and bats that live in our park.
However, we still recommend that you bring bug repellent for the twilight and moonlight activities, as well as for the walking trails.

In our experience, a thunderstorm never lasts long. If it doesn’t look like it’s going to clear up and we are forced to close the park, we can reschedule your reservation or give you a refund. THERE ARE NO CASH REFUNDS

Our activities are offered no matter the weather, with the exception of heavy rain, strong winds or thunderstorms. In the rare case that the site closes, you will be offered the choice to move your reservation to a different date or be given a refund. You should always contact us to make sure your activities have not been cancelled.

Yes, most of our pedal boats are equipped with small roofs, which cover only the people who pedal. Children seated in the front are not protected from the sun or rain. Our roofs provide cover from the rain, but are not waterproof.

Yes, it is possible to bring a bag or a snack on the paddle boat as long as you pick up your trash. We also have picnic areas for our visitors. 

Unfortunately, we no longer have food truck in the park. However, we do have a gift shop with our new promotional merchandise.

Yes, we have designated picnic areas, including some in the shade, and a common area for larger parties.

Drugs and alcohol are not permitted on our watercrafts. No excessive behaviour will be tolerated.

We always recommend reserving in advance, that way we can ensure you have the watercraft of your choice at the time of your choice. Otherwise, you can walk in without a reservation, but it is possible that your watercraft is no longer available.

YES! On weekends (June 6th to June 21st and August 22nd to October 12th), weekdays (June 22nd to August 21st), and now Saturday evenings (June 27th to August 22nd), you can bring your paddleboard or kayak of under 13 feet and experience the water maze at a preferential rate. Please note that it is mandatory for a member of our team to clean your boat to avoid cross-contamination with the marsh’s ecosystem.

Booking mandatory (12 hours in advance).

We give you 2 hours to complete your adventure. Realistically, it could be shorter depending on your speed and the type of watercraft. Kayaks tend to be faster, followed by paddle boards, canoes and then pedal boats.

You can be four people in the pedal boat (2 adults and 2 children under 4 feet). A third child under 2 years old can also be added.

Infants as young as 6 months old can be put in a seat in a pedal boat or be carried by an adult.

Children under the age of 14 must be accompanied by adults.

Swimming is prohibited in the maze. However, we have water games outside of the maze, where you can dip your feet and where children can play.

Nature Park Éco-Odyssée offers 4 no-service camping spots, specially designed for Van Life enthusiasts! 

The daily access fee is INCLUDED in your water maze activity. However, you still have to pay it if you don’t go in our water maze.

The Mandatory daily access fee entitles you to :
– Entrance to the park
– The walking maze
– Our playgrounds
– Our picnic area
– Our volleyball court
– Our walking trails
– Our treasure hunt
– The sanitary block with showers
– The parking lot

Yes we do sell gift cards that you can purchase on our online ticket office. To learn more about the gift certificate purchase procedure, click here. 

No. Éco-odyssée will unfortunately be closed this winter, because we are not able to maintain our skating activities due to the warmer winters. Click here to learn more.

We are open for more than half of the year. We are closed from November until April.

We are 30 minutes away from downtown Ottawa. We are located in the municipality of La Pêche, Wakefield sector (Quebec). For more information, click here.

No. Domestic animals are not allowed on site to protect the wildlife and the environment.

Yes, you must sign the waiver before arriving on the site. This is attached to your booking confirmation email. You can also find it here.

We accept cash, debit or credit (VISA and MASTERCARD). We only accept VISA and MASTERCARD on our website.

Unfortunately, because our adventures are not wheelchair accessible, none of our facilities are.