FAQ

  1. How long does it take to get there from Ottawa?
  2. How many people can we be in the same peddle boat?
  3. What is the minimal age to do the adventures?
  4. What is your cancel or refund policy?
  5. What kind of payment do you accept?
  6. What should we bring on the day of our visit?
  7. Are your facilities wheelchair accessible?
  8. Are domestic animals allowed?
  9. Are there a lot of bugs? Should I bring bug repellent?
  10. How long does it take to do an adventure?
  11. What kind of payment do you accept for internet reservations?
  12. Is it possible to rent a camping site?
  13. Can we bring a bag or a lunch on the paddle boat?
  14. Is there a “snack shack” or a little convenience store on site?
  15. Is it possible to picnic on site?
  16. Can we drink alcoholic beverages on site?
  17. What happens if there is a thunderstorm while we are using the water maze?
  18. I reserved for the water maze and the morning of the activity, it’s raining outside. Should I still go?
  19. Are we protected from the sun or the rain on board the paddle boats?
  20. Do you sell gift cards?
  21. Are you open all year long?

1. How long does it take to get there from Ottawa?

We are 30 minutes away from downtown Ottawa. We are located in the municipality of La Pêche, Wakefield sector (Quebec). For more information, click here.


2. How many people can we be in the same paddle boat?

You can be four people in the paddle boat (2 adults and 2 children under 4 feet). A third child under 3 years old can also be added.

3. What is the minimal age to do the adventures?

Infants as young as 6 months can be put in a seater or be carried by an adult.

4. What is your cancel or refund policy?

For a reservation of 12 people or less, any changes in the number of participants or notice of cancellation must be received within 48 hours of the date of the reservation. For groups of 12 people or more, a notice of 7 days is required for cancellation and 48 hours prior for any modification. If no notice is received, the initial amount will be charged to the credit card. All activities take place rain or shine with the exception of heavy rain or storms.

5. What kind of payment do you accept?

We accept cash, debit or credit (VISA and MASTERCARD).

6. What should we bring on the day of our visit?

We will lend you life jackets and all the necessary material for your adventure. We strongly suggest that you bring your personal effects like water, snacks, sunscreen, etc.

7. Are your facilities wheelchair accessible?

Unfortunately, because our adventures are not wheelchair accessible, none of our facilities are also.

8. Are domestic animals allowed?

No. Domestic animals are not allowed on site.

9. Are there a lot of bugs? Should I bring bug repellent?

You will be surprise to learn that there are no (or very little) bugs on site. In fact, it is the main food of the dragonflies, frogs, birds and bats.

10. How long does it take to do an adventure?

All of our adventures take about 2 hours to complete.

11. What kind of payment do you accept for internet reservations?

We do not accept payment over the internet at the moment.

12. Is it possible to rent a camping site?

Camping for groups only.

13. Can we bring a bag or a lunch on the paddle boat?

Yes, it is possible to have a snack on the paddle boat as long as you pick up your trash and cigarette butts.

14. Is there a “snack shack” or a little convenience store on site?

No, we only sell water, juices and frozen treats.

15. Is it possible to picnic on site?

Yes, we have designated picnic areas including some in the shade and a common area for larger parties.

16. Can we drink alcoholic beverages on site?

Alcoholic beverages are not permitted aboard the paddle boats but there is a designated area on site for alcoholic beverages. No excessive behaviour will be tolerated.

17. What happens if there is a thunderstorm while we are using the water maze?

In our experience, a thunderstorm never lasts long. If it doesn’t look like it’s going to clear up and we are forced to close the park, we will give out a raincheck. THERE ARE NO CASH REFUNDS

18. I reserved for the water maze and the morning of the activity, it’s raining outside. Should I still go?

Our activities are offered in good or bad weather, with the exception of heavy rain, strong winds or thunder storms. In a case where the site has been closed, you will be offered the choice to either move your reservation to an alternative date or be given a refund. You should always contact us to make sure your activities have not been cancelled. In regards to our catering service, unfortunately the caterer cannot be cancelled on the same date. Therefore, you are still required to pay the full amount for this service. For all other fees (yurt rental, etc.) please contact us in the morning prior to your visit to make alternative arrangements

19. Are we protected from the sun or the rain on board the paddle boats?

Yes, our peddle boats are equipped with a waterproof sunroof.

20. Do you sell gift certificates?

Yes we do sell gift cards, call us.

21. Are you open all year long?

No, we are only open during the summer, from end of May to end of September

Eco-Odyssée
52, Chemin les Sources
La Pêche (Wakefield), Qc.
J0X 3G0
819-459-2551
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