FAQ

In our experience, a thunderstorm never lasts long. If it doesn’t look like it’s going to clear up and we are forced to close the park, we will give out a raincheck. THERE ARE NO CASH REFUNDS

YES! From Monday to Thursday and until the end of summer, you can bring your paddle board or your kayak under 13 feet and have an adventure in the water maze at a preferential rate. Please note that it is mandatory for a member of our team to clean your boat to avoid any cross-contamination with the marsh ecosystem. Mandatory reservation.

Our activities are offered no matter the weather, with the exception of heavy rain, strong winds or thunderstorms. In the rare case that the site closes, you will be offered the choice to move your reservation to a different date or be given a refund. You should always contact us to make sure your activities have not been cancelled.

You will be surprised to learn that there are no (or very little) bugs on site. In fact, it is the main food of the dragonflies, frogs, birds and bats.

Yes, life jackets are included in your reservation. We have life jacktes for all sizes. We allow you to bring your own life jacket if you perfer.

We will lend you life jackets and all the necessary material for your adventure. We strongly suggest that you bring your personal effects like water, snacks, sunscreen, etc. For nightime adventures, a flashlight is manditory.

All of our adventures take about 2 hours to complete.

Yes, most of our pedal boats are equipped with small roofs, which cover the people who pedal only. Children seated in the front are not protected from the sun or rain. Note that our roofs provide cover from the rain, but are not waterproof.

Yes, it is possible to have a snack on the paddle boat as long as you pick up your trash. We also have picnic areas for our visitors. 

You can be four people in the pedal boat (2 adults and 2 children under 4 feet). A third child under 3 years old can also be added.

Infants as young as 6 months can be put in a seat or be carried by an adult.

MORE THAN 24 HOURS BEFORE YOUR DEPARTURE TIME

• You can move your reservation free of charge, depending on availability.
• You can get a refund for your reservation, with a $ 5 fee per boat.

LESS THAN 24 HOURS BEFORE YOUR DEPARTURE TIME

• No modification, no reimbursement.
• Past bookings cannot be refunded.
  
• A reservation that has been put on hold cannot be refunded.

FOR GROUPS OF MORE THAN 12 PEOPLE

• Free modification or reimbursement with a $ 5 fee per boat within a minimum of 7 days before the reservation date.
• Modification free of charge within a minimum of 48 hours before the time of your reservation.

CANCELLATION IN CASE OF HEAVY RAIN OR THUNDERSTORM

• The activity takes place rain or shine.
• We will decide to close the morning of the activity according to the weather forecast. We will communicate with reservations about the closure at least 2 hours before the activity.
• If the Eco-Odyssey Nature Park decides to cancel or postpone your adventure, it will be refunded or moved without charge.

AT ALL TIMES

• PENDING reservations cannot be refunded.
• Reservations postponed more than once cannot be refunded.

Swimming is prohibited in the maze.

Hockey sticks are prohibited at all times on the ice trails.

Yes! Because, it will not be possible to rent ice skates at the park. 

Wearing a helmet is not mandatory. However, it is highly recommended. 

Reservation policies
The skating in a maze adventure is priced by person. Prices are in Canadian dollars and taxes are not included. The activity takes place rain or shine. The adventure lasts approximately 3 or 2 hours. 

Cancellation policy
MORE THAN 24 HOURS BEFORE YOUR DEPARTURE TIME

• You can move your reservation free of charge, depending on availability.
• You can get a refund for your reservation with a $5 fee IF your reservation is under $150. IF your reservation is over $150 you can get a refund with a 10$ fee. 

LESS THAN 24 HOURS BEFORE YOUR DEPARTURE TIME

• No modification, no reimbursement.
• Past bookings cannot be refunded.

AT ALL TIMES

• PENDING reservations cannot be refunded.
• Reservations postpone more than once cannot be refunded.

The skating adventure takes 3 hours at most, or 2 hours if it is the last time slot of the day. You may stop skating before the end of your allotted time.

Good news! We have season passes for the winter season. To buy a season pass, go to our ticket office or click on the following link: https://checkout.roller.app/parcnatureecoodyssee/products/ticketing?l=en&_ga=2.6535026.1973698295.1654817239-707594151.1654817239#/sessions

No traction device or any kind of spikes can be worn on the skating trails, inside buildings or on the wooden bridge. However, you can wear them anywhere else on the site and in the hiking trails.

We only have a few skating supports, which you can rent for 8$ for the duration of your activity. You can bring your own support if you have one.

Yes ! We offer a blade sharpening service at the cost of 8$ per pair.

Even if you do not take advantage of our skating facilities, an entrance fee of $12 per person is required to access the site. Up to 5 km of walking/snowshoeing trails are available depending on conditions.

We are open almost all year long with our water maze turned into a skating rink for the winter. We are closed in November and April. In December 2021 we opened for our first winter season, you now have the chance to skate in the maze, for more information click here. 

Unfortunately, we do not offer camping services. However, accommodation services are available at https://lebellevue.ca/. 

We are 30 minutes away from downtown Ottawa. We are located in the municipality of La Pêche, Wakefield sector (Quebec). For more information, click here.

No. Domestic animals are not allowed on site to protect the wildlife and the environment.

Yes, you must sign the disclaimer before arriving on the site. This is attached to your booking confirmation email. You can also find it here.

Yes, starting June 19th, we offer various food and drink option, as well as a small shop for souvenirs and necessities. 

Yes, we have designated picnic areas, including some in the shade, and a common area for larger parties.

Drugs and alcohol are not permitted on our watercrafts. No excessive behaviour will be tolerated.

To cancel a reservation, there are 4 options:

You can call or text us at 819-459-2551, email us at info@eco-odyssee.ca or you can contact us on our social networks. 

We accept cash, debit or credit (VISA and MASTERCARD). We only accept VISA and MASTERCARD on our website.

Yes we do sell gift cards that you can purchase on our online ticket office. To learn more about the gift certificate purchase procedure, click here. 

Unfortunately, because our adventures are not wheelchair accessible, none of our facilities are.

Yes !